Frequently asked questions

What is BASED?

BASED makes hair, body and skin care for men. Simple, effective, BASED.

Which hair product should I choose?

Texture Powder gives flat hair instant volume and texture (best for straight to wavy hair). Hair Clay gives a strong hold with a matte finish. Sea Salt Spray adds texture and a natural beach look. Leave-In Conditioner brings hydration and protection without rinsing. The Curl range is made for curly and wavy hair.

How much is shipping?

Standard shipping is free on every order. Details on our shipping page.

How long does delivery take?

We don't show a delivery estimate yet: you receive a tracking number by e-mail as soon as your parcel ships.

How do I track my order?

Use the tracking number from your shipping e-mail, or your order number and e-mail address, on our order tracking page.

In which currency am I charged?

Prices are shown in pounds sterling (GBP). Payment is charged in US dollars (USD): the exact amount is shown at checkout before you pay, and your bank converts it.

Can I return a product?

Yes. Unopened products can be returned within 14 days of delivery. See our returns page.

How can I contact you?

Through our contact page. We answer every message.