Privacy policy

What we collect

The details you give us when you order or write to us: name, e-mail address, delivery and billing address, phone number if you provide it, the content of your order and your messages. Card details are entered on the secure form of our payment processor and never reach our servers.

Why we use it

To process, ship and follow up your order; to answer your messages; to meet our legal obligations (for example accounting); and, only if you have agreed, to send you our news and offers. You can unsubscribe at any time with the link in each e-mail.

Who receives it

Only the service providers we need to run the store: our payment processor, the partners who prepare and deliver your parcel, and our e-mail provider. We never sell your data. Some of these providers may process data outside your country; when that happens, we rely on the safeguards required by law.

How long we keep it

For as long as needed to handle your order and customer service, then for the period required by law for accounting records.

Cookies

When you visit, the store sets a cart cookie, a sign-in cookie if you log in to your account, and a visit-measurement cookie (_bs, kept for 30 minutes) that counts visits and the pages viewed. Advertising tools we add to the store may set their own cookies.

Your rights

You can ask to access, correct or delete your data, or object to its use, through our contact page. You can also complain to the Information Commissioner's Office (ICO).